At Urban Collective we are committed to protect privacy and personal data.
When you make a purchase online, ordering catalogues or sending us a request for newsletter, we collect personal data of you. We collect data such as your name, delivery address, email address and payment method data. We keep the data stored as long as it is needed to fulfill our services. You can at any time after an order is completed ask us to remove your information from our data base.
What is the data used for?
We collect the data in order to fulfill a purchase made by you online. It is also used for notify you with important information about you payment and order. If we in any way have problem with delivering a purchased item we will use the information to contact you. If you have opted in for our digital newsletter, we will use your email address for marketing purposes, such as information of new collections, promotions and special offers from time to time. If you do not wish to receive this kind of information it is always possible to unsubscribe from newsletters.
If you would like to know which data is held
Who has access to the data?
We will never forward your data to a third party except in cases when the data is needed to complete an order. When we forward data to fulfill an order we only share the information needed for that particularly purpose, such as payment information to the card issuer and your name and address to the shipping company.
Credit/debit card information
In order to make purchases secure we work with an authorized payment partner. This is for security reason and we send detailed information with a secure connection so that the information cannot be read by external parties. The payment agent makes sure the card details is correct and keep a direct contact to your bank to check if the card is valid for purchases.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.